At Fivzopa Repair Services, we are dedicated to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy elucidates how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other data protection laws.

1. Information We Collect

We collect personal information you provide directly when using our services. This may include:

• Your name

• Email address

• Phone number

• Payment details

• Service preferences and booking details

• Feedback and reviews

We may also gather information about your website interactions through cookies and tracking technologies such as your IP address, browser type, and pages visited to enhance your experience on our site.

2. How We Use Your Information

We use the information collected for several reasons, including:

• Delivering and managing our repair services

• Processing payments and handling bookings

• Sending reminders, promotional offers, and updates (with your consent)

• Enhancing our services based on your feedback and preferences

• Ensuring legal compliance, such as fraud prevention

We will never exploit your personal information for purposes unrelated to service provision unless consent is obtained or required by law.

3. Data Sharing and Security

We are committed to safeguarding your personal data and take appropriate measures to secure your information against unauthorized access, alteration, or destruction. Your data is stored securely, and access is limited to authorized personnel only.

We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers assisting in delivering our services, such as payment processors or booking system providers. These third parties must comply with data protection laws and are restricted from using your data for unauthorised purposes.

4. Your Rights

Under the UK GDPR, you hold significant rights regarding your personal data:

• Access: Request access to the personal data we hold about you.

• Correction: You can request corrections of inaccurate or incomplete data.

• Deletion: You can request deletion of your personal data, subject to certain exceptions.

• Restriction: Request restriction of data processing in specific circumstances.

• Objection: You can object to specific types of processing, such as direct marketing.

• Data Portability: You can request that we transfer your personal data to another provider in a commonly used, machine-readable format.

For exercising any of these rights, please contact us via provided contact details.

5. Cookies and Tracking Technologies

Our website utilizes cookies and other tracking technologies to enhance user experience and understand site usage. These tools aid in service improvement, remembering preferences, and delivering personalized content. Cookie usage can be controlled through browser settings. For more information, refer to our Cookie Policy.

6. Retention of Data

We retain your personal data only as long as necessary to fulfill purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

7. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated date. We encourage reviewing this policy periodically to understand how we protect your data.

8. Contact Us

For questions regarding this Privacy Policy or exercising your rights under data protection law, please contact us at:

Fivzopa Repair Services
1 Fixit Avenue
London EC1N 2ST, UK
Email: [email protected]